Terms and Conditions

Thank you for choosing Automatex’s products and services (“Services”).We are  an American company with our back offices in India and Pakistan .

By using our Services, you agree to these terms. Please read them carefully.

Our Services are diverse, so additional terms or product requirements (including age requirements) may apply. These additional terms will be available with the relevant Services and will become part of your agreement with us if you use those Services.

1. Acceptance of Terms

By accessing or using Automatex’s website and services, you agree to comply with and be bound by these terms and conditions.

2. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Automatex and is protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

3. Use of Services

You agree to use Automatex’s services for lawful purposes only and in compliance with all applicable laws and regulations. Any use of our services for illegal or unauthorized purposes is strictly prohibited.

4. Client Responsibilities

Clients engaging in software development services must provide accurate and complete information necessary for project execution. Failure to do so may result in delays or additional charges.

5. Confidentiality

Automatex agrees to maintain the confidentiality of client information and project details. Clients are also expected to treat proprietary information shared by Automatex with confidentiality.

6. Payment Terms and Project Delivery

Payment terms, including pricing, invoicing, and payment methods, will be communicated and agreed upon before the commencement of the project. Project timelines and delivery schedules will also be agreed upon. Delays caused by unforeseen circumstances will be communicated to the client promptly.

7. Disclaimer of Warranties

Automatex makes no warranties or representations about the suitability, reliability, or accuracy of the information and services provided on this website. All services are provided “as is” without warranty of any kind.

8. Limitation of Liability

To the extent permitted by law, Automatex shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the use of our services.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in India.

10. Changes to Terms

Automatex reserves the right to modify or update these terms and conditions at any time without prior notice. Changes will be effective upon posting on our website.

11. Software as a Service (SaaS) and Code Ownership

Automatex delivers software solutions as Software as a Service (SaaS). This means that clients will be granted access to the software, but ownership of the underlying code remains with Automatex. Clients are provided with a license to use the software for the duration of the service agreement.

12. Code Confidentiality

Automatex retains exclusive ownership and rights to the software code developed or utilized in providing services. The client acknowledges that the source code, algorithms, and any related intellectual property are proprietary to Automatex and are considered confidential information.

13. Access and Configuration

Clients are granted access to the software to use its features and functionalities. Automatex is responsible for configuring the software to align with the client’s work processes as agreed upon in the project scope. Clients do not have the right to modify, reverse engineer, or attempt to extract the source code of the software.

14. Data Security

Automatex is committed to maintaining the security of client data within the software. While Automatex takes reasonable measures to protect data, clients are responsible for ensuring the security of their login credentials and any sensitive information within the system.

15. Service Termination

Upon termination of the service agreement, clients may lose access to the software. Automatex is not responsible for the retention or transfer of any data, configurations, or customizations made by the client within the software.

16. Software Updates

Automatex reserves the right to update, modify, or enhance the software periodically. Clients will be notified in advance of any planned updates that may impact their use of the software.

17. Limitations on Use

Clients are prohibited from reproducing, distributing, or creating derivative works based on the software. Any unauthorized use of the software may result in the termination of services and legal action.

18. Data Usage and Privacy

By engaging with Automatex’s services, clients acknowledge and agree to the following data usage terms:

18.1 Data Sharing with Third Parties

Automatex may share client data with trusted third-party service providers, subcontractors, or partners as necessary for the provision of services. These third parties are bound by confidentiality agreements and are required to handle client data securely.

18.2 Algorithm Training

Client data may be used anonymously and in aggregate for improving and training Automatex’s algorithms. This data usage aims to enhance the overall quality and performance of the services provided. Personally identifiable information will be anonymized and will not be shared.

18.3 Privacy and Security

Automatex is committed to maintaining the privacy and security of client data. Measures are implemented to prevent unauthorized access, disclosure, alteration, or destruction of client information.

18.4 Client Consent

Clients retain the right to withhold or withdraw consent for the use of their data for algorithm training or sharing with third parties. To exercise this right, clients must notify Automatex in writing. However, withholding consent may impact the provision of certain services.

18.5 Compliance with Data Protection Laws

Automatex adheres to applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Contact Information

For any inquiries regarding this Privacy Policy or to exercise your privacy rights, please contact us at info@automatex.agency. For more information, visit our website at www.automatex.agency.